We collect information to provide the best, most accurate & safest service to all our guests. This means that we collect information across many of our departments. This information includes:
Ticket Office & Bookings
Personal & contact details to make the right booking & get in touch for any admin purposes. Credit card details for payment purposes.
Rentals
Height – To ensure skis, snowboards, mountain bikes or mountain carts are the correct length for your height
Weight – To correctly fit ski bindings so they release properly in case of an accident (DIN setting). Weight also contributes to snowboard length.
Age – Firstly to ensure the correct product is sold, secondly to ensure correct DIN settings for skis (DIN setting is lower for small children & seniors).
Self -assessed ability level - To correctly assign the right equipment
Shoe size - To correctly fit ski & snowboard boots
Stance - if snowboarding
For guests who make deposits to rentals, their credit card details will be 'tokenized'. 'Token Billing' allows for regular billing of a guest's card, under the control of Cardrona, without requiring Cardrona to store sensitive card data, or have to ask for credit card details every time of purchase.
Ski Kindy
An enrolment form is collected per child on their first day at Ski Kindy. The enrolment form is a Ministry of Education requirement as we are a fully-licensed early childhood education centre. The enrolment form is to ensure we have all the information we need to help your child settle into the centre & have a great day.
Ski School
Ages (of children), ability levels & experience to determine what kind of lesson is appropriate. Contact phone numbers, email addresses & credit card details are taken as part of the booking process.
Self -assessed ability level - To correctly assign the right equipment
Whether our guest is skiing, snowboarding or telemarking
Any special lesson requests
Any medical notes supplied by guests
Medical Centre
Medical information, personal details & accident details – to gather the information required to treat a patient, file ACC claims etc.
HPC
Athlete registration details taken include age, contact details, payment information, programme choice & training/add-on event choices to enroll athletes in the correct programme & take payment. Medical information is taken in case of an emergency on-snow & as a guide for if any medical conditions will affect the athlete’s training.
Events
Personal & contact details for event entry form, credit card details for payment for entries & lift passes.
Stay
For guests who would like to make charges to their room during their stay, their credit card details will be ‘tokenised’. ‘Token Billing’ allows for regular billing of a guest’s card, under the control of Cardrona, without requiring Cardrona to store sensitive card data, or have to ask for credit card details every time of purchase.